Frequently Asked Question

HOW WE WORK?

We have established processes to ensure a smooth fuss-free eCommerce service that ensures you get what you need, the first time. We understand the necessity to work stringently to guidelines, ensuring that there’s consistency across all of your content. We never underestimate the administration and logistics of the job, which is an integral part of delivering you the perfect project. We will work with you to ascertain what you require from the job including file sizes, file type, and delivery method and develop a workflow to meet your requirements.

HOW DOES COPYRIGHT WORKS?

Copyright for the photos or videos always remains with the VR Agency. This is a basic UK law. If the client wishes to use the photos more than the agreement or get copyright, they will need to contact us to negotiate to license. Depending on the contract, you can only use the photos/videos for _xxx_ year/s.  Once the licensing agreement has expired the client must not use all photographs or videos or negotiate an extension on the licensing agreement.

DO YOU INCLUDE RE-TOUCHING IN THE PRICE?

The retouching price is depended on the project. Unlike traditional photographers/agencies, we charge per image, not per hour. Our team of retouchers are highly skilled and can provide detailed quotes before commencing any work. We go far beyond by providing high-end, fully retouched, ready-to-use images that grow your business and reduce production costs. Learn more about Retouching.

WHAT FORMAT WILL MY IMAGES AND VIDEOS BE SUPPLIED?

Generally, we provide images in Full Resolution JPG and videos depending on the project. If you need any specific file formats or colour profiles (for example for print) please indicate on the booking mail or let our booking manager know.

HOW DO YOU TRANSFER THE FILES?

VIA FILEMAIL, WETRANSFER, GOOGLE DRIVE OR DROPBOX

DO YOU ACCEPT REVISIONS?

Yes, any revisions made due to VR AGENCY’s failure to follow your shooting directions are free. Any revisions made due to unclear directions from the client which were open to interpretation and assumption will be paid.


We are creatives who have mastered the balance between a beautiful image and efficient production processes.

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